RETURNS
FREQUENTLY ASKED QUESTIONS
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We have a 14-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
*please note, returns are not accepted for gift vouchers due to the nature of the item.
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To start a return, you can contact us at info@inkreligionfamily.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@inkreligionfamily.com.
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Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items If the product(s) have been returned and are found to not be defective and faulty, you will be charged for the return shipping and it will be your responsibility to organise collection/delivery of such item(s). Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Do you have any questions about returns? Read Below to see our policy.
If you have any questions you don’t see the answer to below, don’t hesitate to drop us a message!